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Returns / Changes

In case you wish to change or return the product you bought you can do so within 14 days from the date you received it. In this case you will be charged only with the shipping cost of returning the products.

The products must be sent to the headquarters of the company as mentioned below.

In case the reason for returning the product is a mistake of our company, then the cost of return is borne by us. In this case, for the return of the product, contact the person in charge of the eshop at 2310277677 or by email at info@premiumioannou.gr.

The repayment options are as follows: a) credit b) refund. In case you want a refund and the transaction has been done with a credit card, then your money will be credited back to your card. In case the transaction was made by cash on delivery, then please send us at email: info@premiumioannou.gr a ​​bank account so that we can deposit the money to you within 10 days.

You can change the purchased product with the same product in different size or color, depending on its availability.

You must return the product in the same good condition as you received it, without removing the marking tabs. Also, the product must not have been worn beyond the test.

If you wish to return a product, fill in the “RETURN – CHANGE FORM” and send it with the product to the following address:

Premium Ioannou

Venizelou 28

Post Code: 54624, Thessaloniki

Tel: 2310277677

The packaging of the shipment must be secure, in order to prevent any damage during transport. Our company is not responsible in case of loss or destruction of the product during the transfer of the return.

After receiving the product, we will process your request immediately. The return will be accepted only after the approval of the company after checking the returned product and we will inform you by e-mail about how to process it.

Our company, constantly wanting to improve its services to its customers, gives you the opportunity to submit any comments or complaints electronically by filling out the relevant contact form that you will find here.

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