8. Payment methods
For the convenience and service of all those who wish to buy from our online store, www.premiumioannou.gr has the following alternative payment methods:
A. With your card charge (VISA – MASTERCARD – DINERS-DISCOVER). Www.premiumioannou.gr has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks.
The payment methods through Alpha Bank are:
via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover.
using the Masterpass e-wallet.
It is important that you provide a contact telephone number and a valid e-mail address.
B. Cash on delivery at the time you receive the products. Cash on delivery is charged 3 €.
The consumer is informed through the website by the company before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the method of payment, delivery, the validity period. and the price of the possible offer and the right of withdrawal. Upon sending the order form, the consumer receives an online copy of the order, which he can save.
The prices listed in the relevant catalogs under each product include VAT. (24%), while www.premiumioannou.gr reserves the right to adjust prices without having to inform the consumer public.
Note: Customers outside the European Union are subject to any financial charges due to exchange rate differences, customs clearance, etc. for which the company bears no responsibility.
9. Product Delivery – Shipping Costs
All shipments over 39 € within Greece are free and are made through courier company ACS or GENERAL POST within 2 working days. Shipments under € 39 have a shipping charge of € 2.
In each shipment the consumer has the opportunity to monitor the location of his order through the tracking number provided by the courier company.
Carefully check the condition of the products and their packaging at the time of delivery of your order, in order to identify any obvious defects created during transport.
For shipments to Cyprus, find out in the “Shipping” section.
10. Withdrawal / Return – Product Replacement
You have the right to return all or part of the order within 14 working days from the date you receive it. To exercise the right of withdrawal, you have the obligation to complete and send the special “return form” that you will find here, at the following address:
Premium Ioannou
E-shop section
Venizelou 28
Post Code: 54624, Thessaloniki
Tel: 2310277677
You are obliged to send the product in the original condition in which you received it, ie without violating its packaging and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt at the same time as submitting your withdrawal statement. After receiving the product, we will process your request immediately. The return will be accepted only after the approval of the company after checking the returned product and we will inform you about how to process it. In case of withdrawal you will be charged with the return costs. Your refund will be made within ten (10) days from the date we receive the returned product, the way the purchase was made.
If you wish to change the product you bought you can do so within 14 days from the date you received it by returning it to the company and placing a new order. In this case you will be charged only with the shipping cost of returning the products. You must return the product in the same good condition as you received it, without removing the marking tabs. If the company is responsible for the return, we undertake the cost of returning the product. In this case, for the return of the product, contact the person in charge of the e-shop at tel. 2310277677 in order to report the problem.
The company, constantly wanting to improve its services to its customers, gives you the opportunity to submit any comments or complaints electronically by filling out the relevant contact form that you will find here.
11. Order Cancellation
You have the opportunity to cancel your order by calling 2310277677 or via email at info@premiumioannou.gr. Depending on the stage of development
of your order we will inform you about the options you have. If the customer cancels the order when the products are in the carrier,
then the customer is obliged to pay the shipping costs to the company.
12. Other Terms
The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.