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Terms and Conditions

The website www.premiumioannou.gr is the online store of exhibition and distribution through the Internet of products (women’s clothing, shoes and accessories) under the company under the name “Premium Ioannou”, (“IOANNOU DIMITRIOS”, TIN: 064079243 / Δ. Ο.Υ .: Α ‘ΘΕΣΣΑΛΟΝΙΚΗΣ / Γ.Ε.ΜΗ .: 156413404000). The headquarters of the company is located in Thessaloniki, El. Venizelou 28, PC 54624, tel: 2310277677, email info@premiumioannou.gr.

Make sure that you agree with the following terms and conditions because your further use and browsing of the website www.premiumioannou.gr implies your explicit and unconditional consent and consent with them.

1. Terms

“Premium Ioannou” reserves the right to unilaterally modify or renew these terms and conditions of transactions, made through its online store, according to its needs and transactional manners. The company undertakes the obligation to update this text for any change or addition to the terms. It is clarified that the change of terms does not occupy orders that you have already placed.

2. Information provided & Products

“Premium Ioannou” is committed to the completeness and validity of the information provided on its website www.premiumioannou.gr, both in terms of the existence of essential features that are described on a case-by-case basis for each product, and the accuracy of information provided by the online store of the company, subject to any typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

3. Limitation of liability

“Premium Ioannou” can not guarantee the availability of the products, but guarantees the timely information of the final consumers about their non-availability.

“Premium Ioannou” is only responsible for fraud and gross negligence, in case of delay in the delivery of ordered products and for information it provides or services it provides through its website.

The company’s online store is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also “Premium Ioannou” has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

4. Intellectual property rights

All content on the websites, posted by “Premium Ioannou”, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of and the company and are protected under the relevant provisions of Greek law, European law and international conventions.

No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the Website owner. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or for commercial or other purposes is permitted only with the prior written permission of Premium Ioannou or any other copyright holder of the above copyrights.

The names, images, logos and insignia that represent, “Premium Ioannou” its online store, third parties contracted with them as well as their products or services, are exclusive trademarks and insignia of its “Premium Ioannou” www.premiumioannou.gr and the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the website www.premiumioannou.gr should in no way be construed as a transfer or assignment of their license or right of use.

5. User Obligations
The users of the website www.premiumioannou.gr accept that they will not use this and the online store of the company for sending, publishing, sending by email or transmission by other means of any content that is illegal, harmful, threatening, offensive, annoying, defamatory, defamatory , vulgar, obscene, libelous, violates someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary right, contains software viruses or any other code; , files or programs, designed to interrupt, cause damage, destroy or interfere with the operation of any computer software or hardware, intentionally or unintentionally in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store users’ personal data.
6. Security
“Premium Ioannou” recognizes the importance of the issue of the security of your personal data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. The company has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by telephone). These processes protect users’ data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this information is accurate and used correctly. If you have a MasterCard, VISA, Diners credit card, you can use it safely through www.premiumfashion.gr and the Safe Environment of Alpha Bank and the Alpha e-Pay service. All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. The credit card payment process is covered by the most modern security standards and is carried out through the secure payment of ALPHA BANK. Specifically for your purchases via credit card, we inform you that: When confirming a credit card purchase, you are automatically transferred to a secure and secure Alpha Bank environment. None of your card details that you type are kept and do not become known at www.premiumioannou.gr. The whole process is done exclusively by Alpha Bank billing system through Alpha e-Pay. The high level of security of the Alpha e-Pay Service is ensured by the following: Card information (card number, CVV2, expiration date) is transmitted / transmitted over the Internet in encrypted form (SSL 128-bit encryption) and is not accessible from our online store. The systems and processes used by Alpha Bank prevent third parties from accessing its data and information systems. The Bank’s website, in which your customer enters his / her card details, has a digital certificate so that everyone can check its authenticity, ie to verify that it really belongs to the Alpha e-Pay Service of Alpha Bank. The Alpha e-Pay e-Commerce Service is managed by authorized persons of the company, to whom individual passwords (username, password) are delivered. In the event that the issuing bank supports the use of a secret code for making online card payments and the cardholder has received such a code, the Alpha e-Pay E-Commerce Service will automatically ask your customer to enter their secret code. . Alpha e-Pay E-Commerce follows the best international payment practices for e-commerce and is also fully compliant with the verification protocols of international card organizations Verified by Visa and MasterCard SecureCode for secure online card payments.

7. Protection of Personal Data
During your visit to the website www.premiumioannou.gr you may be asked to state your personal details (name, surname, profession, email address, shipping address, contact numbers, etc.) as a rule to process your orders. In particular, in case you choose to make payments by credit card, the number, the expiration date of the card and the three-digit security code will be requested. Any personal data that you declare anywhere on the pages and services of the website www.premiumioannou.gr, are kept exclusively for reasons related to your transactions with us, communication, improvement of the services provided and ensuring the operation of the respective service and may not be used by any third party (except where provided by law to the competent authorities – and only -). In any case, the employees of “Premium Ioannou” who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with “Premium Ioannou” companies, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal data are not subject to any illegal processing. For any question or suggestion or statement related to these issues please contact us using the special contact form. At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

8. Payment methods

For the convenience and service of all those who wish to buy from our online store, www.premiumioannou.gr has the following alternative payment methods:

A. With your card charge (VISA – MASTERCARD – DINERS-DISCOVER). Www.premiumioannou.gr has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks.

The payment methods through Alpha Bank are:

via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover.

using the Masterpass e-wallet.

It is important that you provide a contact telephone number and a valid e-mail address.

B. Cash on delivery at the time you receive the products. Cash on delivery is charged 3 €.

The consumer is informed through the website by the company before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the method of payment, delivery, the validity period. and the price of the possible offer and the right of withdrawal. Upon sending the order form, the consumer receives an online copy of the order, which he can save.

The prices listed in the relevant catalogs under each product include VAT. (24%), while www.premiumioannou.gr reserves the right to adjust prices without having to inform the consumer public.

Note: Customers outside the European Union are subject to any financial charges due to exchange rate differences, customs clearance, etc. for which the company bears no responsibility.

9. Product Delivery – Shipping Costs

All shipments over 39 € within Greece are free and are made through courier company ACS or GENERAL POST within 2 working days. Shipments under € 39 have a shipping charge of € 2.

In each shipment the consumer has the opportunity to monitor the location of his order through the tracking number provided by the courier company.

Carefully check the condition of the products and their packaging at the time of delivery of your order, in order to identify any obvious defects created during transport.

For shipments to Cyprus, find out in the “Shipping” section.

10. Withdrawal / Return – Product Replacement

You have the right to return all or part of the order within 14 working days from the date you receive it. To exercise the right of withdrawal, you have the obligation to complete and send the special “return form” that you will find here, at the following address:

Premium Ioannou

E-shop section

Venizelou 28

Post Code: 54624, Thessaloniki

Tel: 2310277677

You are obliged to send the product in the original condition in which you received it, ie without violating its packaging and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt at the same time as submitting your withdrawal statement. After receiving the product, we will process your request immediately. The return will be accepted only after the approval of the company after checking the returned product and we will inform you about how to process it. In case of withdrawal you will be charged with the return costs. Your refund will be made within ten (10) days from the date we receive the returned product, the way the purchase was made.

If you wish to change the product you bought you can do so within 14 days from the date you received it by returning it to the company and placing a new order. In this case you will be charged only with the shipping cost of returning the products. You must return the product in the same good condition as you received it, without removing the marking tabs. If the company is responsible for the return, we undertake the cost of returning the product. In this case, for the return of the product, contact the person in charge of the e-shop at tel. 2310277677 in order to report the problem.

The company, constantly wanting to improve its services to its customers, gives you the opportunity to submit any comments or complaints electronically by filling out the relevant contact form that you will find here.

11. Order Cancellation

You have the opportunity to cancel your order by calling 2310277677 or via email at info@premiumioannou.gr. Depending on the stage of development

of your order we will inform you about the options you have. If the customer cancels the order when the products are in the carrier,

then the customer is obliged to pay the shipping costs to the company.

12. Other Terms

The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.

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